HTC SYNC MANAGER SUPPORT INSTALL

I'm new to Win 7 32bit - but there is no /program files/ directory in C:/windows/system32 but the drivers seemed to install ok. >Check under /windows/system32 that you have the files that are under /program files/HTC/drivers It's greyed out under the File menu and clicking the Sync Manager button on the HTC Sync screen does nothing. This is where it falls over for me - I cannot access Sync Manager on HTC Sync unless I have a connection. I unplugged and replugged the phone in multiple times but it was never able to find HTC Sync again. I ran through the set up process but by the time I had got to the last screen and I was about to click OK with the 'sync now' box checked the connection had dropped. I connected the phone and the HTC Synch wizard started up. Weird eh?ДЄnyway, here's my results from the HTC advice above:ДЇor a moment yes. Very rarely I do manage to connect but the connection always drops again before I have time to start a sync. I have the same problem and I've been trying to fix it for days. We trust that this resolves your query, please do not hesitate to contact us again if and when required as a matter of urgency. Please let us know how you get on and we will assist you further if and when required as a matter of urgency. Startup Tab, click on enable all (leave any unticked that you do not want that may be slowing your PC down - this is up to you) If it does not, or if it does, we still need to re-enable all of your background programs that you have installed on your PC to run in the background.ДЈ. Now re-connect our device to your PC via the supplied USB cable. On our device browse to Settings > Applications > Development and then tick the option to enable USB Debugging. The PC will restart with only essential MS programs running Now once that is ticked, click on disable all (MS services are hidden as you ticked the box so they will not be disabled now)ДЁ. (This is very important to click on hide all microsoft services first or computer issues can occur - be sure to tick this box)ДҐ. Services Tab, tick hide all microsoft programs (at the bottom of the msconfig window tick it) Start>Run>msconfig (Or windows key+r for run)Д¤. We can disable all background programs and then start the installation again from scratch to do this:ДЈ. You may have a background program conflicting with the installation. I am sorry to hear you are still having issues. In regards to your problem, we can certainly help you with that. Thank you for contacting us it is truly appreciated.

I emailed HTC and got a response a day later.

Htc sync manager support